Bespoke Process

Ordering bespoke jewellery can feel daunting for many, and for lots of my customers this is the first time they have ever commissioned a piece. So to make things easier, I have outlined my process below, starting from initial contact to delivery of your one of a kind piece of jewellery. My goal is to make you feel as comfortable and supported through the process as possible.

All bespoke jewellery is designed by me in London and made together with a team of traditional goldsmiths based in the renowned Hatton Garden.

Genevieve Schwartz Jewellery Bespoke Designing

Three Routes

Fully bespoke

A completely unique brief; either based on one of my own designs or a wholly new idea. I will source all the gemstones for you.

Please note that for fully bespoke projects, the minimum spend is £2000.

Repurposing

A project which is designed around the customers own gemstones, whether loose or from an heirloom piece of jewellery.

Customised

Modifications to existing collection pieces including engraving, gemstone colour or gemstone shape selection amongst others.

For details on customisation, please email me at info@genevieveschwartz.com

Timeframes

For fully bespoke and repurposed projects, the lead time is usually between 6-8 weeks. If you have a project which needs to be delivered sooner, please do let me know in your first contact as during quieter periods this may be possible. Furthermore certain processes can be expedited if the lead time is shorter (but please note, using expedited services may incur additional charges).

For customised versions of collection pieces the lead time is more often between 4-6 weeks depending on the design. I can provide more details on this after receiving your first enquiry.

Genevieve Schwartz designing handmade jewellery at her jewellers bench. Measuring gemstones

Simple Steps to Your Bespoke Piece

1. Contact

Please send an email to info@genevieveschwartz.com outlining the main parameters of your bespoke enquiry. Please include the following details: desired materials, deadline, maximum budget, any design ideas you may have already. The more details the better!

2. Consultation

Depending on the details provided, a consultation may not always be necessary. However if a meeting is required, this can be carried out either via zoom, telephone or face-to-face at The Goldsmiths’ Centre in London where I am based. During this meeting we will work out initial details. If you have any inspiration images or creative references you would like me to consider, please bring these with you.

3. Design Deposit

At this stage I will take a design deposit of £200. Then I will work out a series of options for you based on your brief and our consultation. If you require me to source stones, this will cost an additional £50. Both fees are non-refundable but will be deducted from your final payment.

These designs will be sent to you as a rendered PDF for feedback.

4. Design Brief

If any amendments to designs are required I will make them at this stage. Then I will send you the final design brief which will include all of the design details, the final price and an estimated lead time.

5. Design Sign Off

The design will then be signed off by the customer and I will arrange for a non-refundable deposit of 50% of the final cost.

6. Production Begins

Once design has been signed off I will begin production. You may hear from me during this period with any updates if necessary.

7. Quality Control

Once the piece is finished, I will check it over to ensure it is produced to the highest of standards as is in keeping with the design brief.

8. Final Payment

Once complete, I will wrap your jewellery in my own luxury packaging which will include a care card with details on how to best protect your jewellery.

Once your final payment has been sent and received, I will be in contact to arrange either collection (from The Goldsmiths’ Centre) or delivery.

If you require a payment plan, please do let me know and I would be happy to do my best to make this possible.

Click here for examples of previous bespoke work

Genevieve Schwartz with a client writing notes in her book about a bespoke commission

Arrange a Consultation

Booking a Consultation

Depending on where you are based, I offer two different types of consultations; studio and virtual, and these are outlined below.

To book either type of consultation, please email me at info@genevieveschwartz.com and I will respond to you with available time slots.

For bespoke commissions I would advise getting in touch sooner rather than later as certain time periods can be very busy.

1. Studio Consultation

Book a complimentary 60 minute consultation with me at my studio in Central London. During this meeting we can discuss your ideas and I can show you examples of my collection pieces.

Or if you would like to use one of the many hand selected gemstones I keep in stock, I can ensure these are available to view in person.

Please note, if there are particular pieces you are interested in trying on, do let me know before the appointment.

Studio address: The Goldsmiths' Centre

42 Britton Street, London

EC1M 5AD

Opening hours: 9am-5:45pm, Monday - Friday

2. Virtual Consultation

For those contacting me from further afield, I am also happy to offer 60 minute complimentary virtual meetings.

Once scheduled, I will send you a zoom link and we can discuss all of your ideas. If you require any close up videos of gemstones or collection pieces, I can arrange to send these to you after the meeting.